My finger reached for the first number to press on the phone’s keypad.
I hesitated. I silently prayed.
Since starting at my hospice job in 2012, I’ve averaged maybe fifty weekly bereavement phone calls, which means about 200 families per month. You can do the math . . . I’ve logged considerable phone time over the years! Some calls occur mere days after patients have died. Others are close to the one-year anniversary of the parent or child or spouse’s death. Because of my access to confidential patient information, and talking with the chaplains, social workers and nurses, I know details about a patient’s dying and the family’s reactions. In a few moments at a computer, I’ll read about conflicts between siblings, a spouse’s fears and—if I choose to scrutinize the medical charts—even what happened on the twelfth visit by the home health aide. Read More →by